Return & Refund Policy

At iLuxemart, we are committed to ensuring your satisfaction with every purchase. If you encounter any issues with your order, please review our return and refund policies below.

1. Damaged or Incorrect Items

If your product arrives damaged or differs from the description, please contact our customer support team within 14 days of delivery to initiate the return process. We will offer a replacement or a full refund for eligible returns.

To expedite the process, please provide the following within 48 hours of delivery:

  • Clear photos of the damaged item

  • Photos of the original packaging and shipping box

  • Your order number and a brief description of the issue

Submit this information via email at [email protected] or through our Contact Us page. Once we receive and verify the details, we’ll offer a replacement or a full refund, depending on product availability.

2. Non-Delivery

If your order hasn’t been delivered within 30 days of the estimated delivery date, please reach out to us promptly through our Contact Us page. We’ll investigate the issue and, if the package is confirmed lost, arrange for a replacement or issue a full refund.

3. Return Process

To start a return or report a problem with your order, please contact our customer support team via our Contact Us page. Provide your order number and a detailed description of the issue. Our team will guide you through the return process.

4. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will be applied to your original method of payment within a 10 number of days.

If we are asked to return an item, please ensure it is in its original condition and packaging. Items returned used, damaged, missing parts, or damaged during return shipping due to improper packaging may be subject to a deduction from your refund to cover the loss in the item’s value.

5. Contact Us

For any questions or concerns regarding your order, please contact us at:

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