FAQs

Shipping & Delivery

Absolutely. We source products globally to offer you the best prices, ensuring our curated selection reaches customers across the globe. Delivery times may vary depending on the destination country

Our processing time is generally 2 to 3 business days. We provide a 24-hour grace period for customers to modify their order if needed. If you'd like to make changes, please contact us within this time frame.

Orders placed on weekends (Saturday and Sunday) will be processed on the following Monday unless we receive an order cancellation or change request.

International standard delivery typically takes 7 to 20 business days, depending on the destination country and the specific shipping service used.

Once your order is dispatched, you'll receive a tracking number via email to monitor your shipment's progress.

For products not eligible for free shipping, shipping fees are calculated at checkout based on your delivery address and the supplier's location.

Returns & Exchanges

If your item arrives damaged, we're here to help. Please provide the following within 48 hours of delivery:​

  • Clear photos of the damaged item

  • Photos of the original packaging and shipping box

  • Your order number and a brief description of the issue

Submit this information via email at [email protected] or through our Contact Us page. Once we receive and verify the details, we'll offer a replacement or a full refund, depending on product availability.

If your order hasn't been delivered within 30 days of the estimated delivery date, please reach out to us promptly through our Contact Us page. We'll investigate the issue and, if the package is confirmed lost, arrange for a replacement or issue a full refund.

To start a return or report a problem with your order, please contact our customer support team via our Contact Us page. Provide your order number and a detailed description of the issue.

Product Authenticity & Quality

We accept returns for damaged items. If your product arrives damaged, please provide clear photos of the item, the packaging, and the shipping box within 48 hours of delivery. Once verified, we will offer a replacement or a full refund. For assistance, contact our team via our Contact Us page

Ordering & Payments

Orders can be modified or cancelled within 24 hours of placement. If you need to make a change, please contact us as soon as possible so we can assist you. After the 24-hour grace period, the order will be processed and shipped.

Account & Support

For any inquiries or assistance, you can contact our customer support team through our Contact Us page. Our team is available Monday to Friday, 9 AM to 6 PM NZT, and we aim to respond to all inquiries promptly. Orders placed on weekends (Saturday and Sunday) will be processed on the following Monday unless we receive an order cancellation or change request.

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